Sato Pharmaceutical’s direct sales system creates a powerful link with drugstores and pharmacies across Japan and is one of the company’s biggest strengths. Order information can quickly be received, which also allows the company to swiftly gauge consumer needs at an early stage for even better product development. A network of five distribution centers across the country ensures the efficient distribution of Sato products.
Direct sales and a next-day delivery system make for fast OTC product delivery
Sato Pharmaceutical is directly connected with its pharmacy and drugstore customers all over in Japan for direct product sales. This system also allows us to ascertain, at a very early stage, emerging consumer needs, as well as feedback on product and service development.
Product orders placed through the portable mobile terminals carried by all sales staff are collected and transmitted to the nationwide distribution centers. If an order is received before the evening, the delivery service will deliver the products to the pharmacy or drugstore the next day.
The sale of ethical pharmaceuticals is handled by a network that links Sato Pharmaceutical to wholesalers, allowing them to keep up with rising demand.
Distribution that ensures reliable product supply and reflects environmental concern
Automated picking systems and other automated systems are at work at Sato’s high-tech distribution centers in Tokyo (Hachioji), Osaka, and Sendai. All five distribution centers, including those in Sapporo and Okinawa, have been equipped with a warehouse management system (WMS) that provides unified product information control and more efficient warehouse management.
With an eye toward increasingly stable product supply, Sato established the Tokyo Distribution Center in 2014, where advanced seismic damping appropriate for a pharmaceutical distribution center has been installed. The company is also moving ahead with the installation of solar power generation panels, the greening of rooftops, and other environmental activities.